Shipping policy

At Carter & Rowan, we strive to offer dependable and transparent shipping services. At this time, we only deliver orders within the United Kingdom.

Shipping Information

  • Delivery times are estimates and may be impacted by holidays, high order volumes, or delays from shipping providers.
  • Delays can also result from incorrect shipping details, extreme weather, or carrier-related issues beyond our control.

Shipping Coverage

  • We currently ship orders within the United Kingdom only.

Estimated Delivery Time

Below is an overview of our typical delivery timeline:

  • Order cut-off: 00:00 GMT. Orders placed after this time will be processed on the following business day, which may extend delivery time.
  • Processing time: 3 business days (Monday to Friday).
  • Transit time: 2–11 business days (Monday to Friday).
  • Estimated delivery time: 5–14 business days (Monday to Friday), including both processing and transit.

Please note that these timeframes are approximate and not guaranteed.

Shipping Providers

We partner with RoyalMail to deliver orders across the United Kingdom.

Order Tracking

Once your order has been shipped, you will receive an email confirmation that includes your tracking information.

If you do not receive tracking details or need assistance, please contact us at support@carter-rowan.com

Updating Your Shipping Address

  • Changes to the delivery address can only be made before the order has been shipped.
  • Please contact us within 24 hours of placing your order to request an update at support@carter-rowan.com

Order Cancellations

  • We offer a 5-minute cancellation window. . To request a cancellation, please contact us at support@carter-rowan.com within 5 minutes of placing your order. 

Delays Beyond Our Control

Shipping times may be affected by factors outside our control, including courier operations or external disruptions. If your order has not arrived within the expected period, please reach out to us for support.

Damaged Shipments

  • If your package arrives visibly damaged, we recommend refusing delivery and contacting our support team immediately.
  • If the package was delivered while you were unavailable, please send us clear photos of the damage so we can assist you.

Contact Information

Store: Carter & Rowan
Email: support@carter-rowan.com

Business hours:
Monday to Friday: 08:00 – 18:00 GMT
Saturday and Sunday: Closed
Public holidays: Closed

We typically respond to emails within 24 hours on business days. Enquiries sent during weekends will be handled on the next working day.